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H&R Block Guarantee

We Stand Behind Our Work

At H&R Block, we believe that all of our clients are entitled to the highest level of service. Our Tax Consultants undergo the most rigorous training program in the business, so they know how to maximise each and every one of the returns they prepare. In other words, we ensure that you will benefit from every deduction and rebate available to you.

We Take Responsibility for Our Mistakes

Our Tax Consultant training and quality assurance safeguards are carefully designed to ensure the accuracy of your return. Mistakes are rare at H&R Block. However, if we do make an error in the preparation of your tax return that costs you any interest on additional taxes due, we will reimburse you for the interest.

We Provide Audit Assistance

Our service doesn't end with the preparation of your income tax return. As an H&R Block client, should you be audited, we'll help you respond to all ATO enquiries - at no extra cost to you.

Although we cannot act as your legal representative, we will:

  • respond to the ATO's requests for documents if your return was electronically prepared and send you a copy for your records
  • accompany you to audits to explain how your return was prepared.
  • prepare a Notice of Objection for you if the ATO incorrectly reassesses your return.

At H&R Block, your satisfaction is our guarantee.