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Join our team

H&R Block is a leader in the tax preparation industry. We offer our staff a thriving environment where they can expand their skills and develop their potential. Employment categories are primarily Tax Consultants; however other employment categories include Registered Tax Agents, Reception Staff, Bookkeepers and Accountants, Administrative Personnel as well as Managerial opportunities. Search our available opportunities below.
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Our Culture

We believe in our people

We bring out the best in our people and celebrate their successes. We take a positive approach and are continuously finding training opportunities to better our staff.

Our clients come first

We strive to consistently deliver more than our clients expect and always act in their best interest. We are open year round and available to assist our clients.

We do the right thing

We hold ourselves to the highest ethical standards and are open in everything we say and do. We are good at what we do and take accountability for our actions.

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Contact Centre Operator - VIC

Location : Mitcham

Applications Procedure: Apply in writing, procedure listed below

Reporting to the Team Leader / Client Service Centre Manager, this role will see you:

  • Answer a high volume of inbound customer calls
  • Making outbound 'warm reminder' calls to our existing clients
  • Provide a positive customer experience
  • Provide prompt, reliable and accurate information to customers while maintaining effective communication
  • Accurately log all interactions in the internal database.

About you:

  • Previous experience in a similar customer service environment preferred
  • Full availability to work up to 38 hours a week, Monday to Friday, between 8:00am and 8:00pm, and alternate Saturdays between 8am — 4pm
  • Have the flexibility to work with a rotating roster, which will be released at least two weeks in advance
  • Enjoy following processes and solving problems
  • Be motivated to provide great customer service to clients
  • Be able to demonstrate intermediate computer skills
  • Demonstrate the ability to use two monitors and navigate through multiple computer applications servicing customer interactions
  • Australian Citizenship with no restriction on working hours.
  • Be able to work within a team environment
  • Demonstrate excellent communication skills both written and verbal
  • Contact centre experience highly regarded

Responsibilities:

  • Answering phones and responding to client enquiries in a timely manner, including:Making appointments
  • Emailing offices
  • Transferring calls internally
  • Resolving complaints and enquiries
  • Achieve set key performance indicator
  • Warm outbound calling to existing clients
  • Other duties as assigned by your Team Leader or Client Service Centre Manager

For more information or to send your application please contact csc@hrblock.com.au

Office Manager - QLD

District:                         Brisbane 3

Location:                      Maroochydore

Applications Close:    15 September 2021

JOB OVERVIEW:

The Office Manager is responsible for the growth of their office and ensuring a first-class client experience, by driving a high-performance sales culture and developing staff capability.

KEY REQUIREMENTS:

As an office manager you will be:

  • Required to be available for a minimum 38 hours per week during peak tax season.
  • An experienced tax consultant, gained over a minimum amount of tax seasons.
  • Professionally presented.
  • Articulate and customer focused.
  • A strong communicator setting a clear direction on office goals and team performance.

The office manager must:

  • Have a high level of computer literacy, interpersonal skills and proven quality tax preparation skills.
  • Demonstrate the ability to develop others.
  • Have attended and continue attending H&R Block’s Tax Training plus all other training requirements.

KEY RESPONSIBILITIES:

  • Drive growth in the number of tax returns, volume, contribution margin and labor productivity, in line with the office plan.
  • Provide coaching and mentoring to all Associates within their office, to ensure we truly understand our clients’ needs and deliver the right solution.
  • Develop a repeat and referral culture by providing a professional service, at all stages of the sales process.
  • Promote ‘Specialised Advisory Services’ to add value to the client experience.
  • Drive team motivation through effective communication and sales hustle.
  • Execute Marketing plans including, National programs, and Local Area Marketing and community engagement activities.
  • Ensure that the office and team members are always presented at the highest standard.

KEY PERFORMANCE MEASURES:

  • Tax returns, volume, contribution margin in line with the office plan.
  • Net Promoter Score (NPS) target as defined.
  • Compliance with the ‘office review action’ plan.
  • Number of referrals to Special Advisory Services

Applications close at close of business on the 15 September 2021. For more information or to send your application please contact Jenny Kember at jkember@hrblock.com.au


Office Manager - Queensland

District:                          Gold Coast District

Location:                        Several offices in the Gold Coast District                    

Applications Close:      30 September 2021

JOB OVERVIEW:

The Office Manager is responsible for the growth of their office and ensuring a first-class client experience, by driving a high-performance sales culture and developing staff capability.

KEY REQUIREMENTS:

As an office manager you will be:

  • Required to be available for a minimum 38 hours per week during peak tax season.
  • An experienced tax consultant, gained over a minimum amount of tax seasons.
  • Professionally presented.
  • Articulate and customer focused.
  • A strong communicator setting a clear direction on office goals and team performance.

The office manager must:

  • Have a high level of computer literacy, interpersonal skills and proven quality tax preparation skills.
  • Demonstrate the ability to develop others.
  • Have attended and continue attending H&R Block’s Tax Training plus all other training requirements.

KEY RESPONSIBILITIES:

  • Drive growth in the number of tax returns, volume, contribution margin and labor productivity, in line with the office plan.
  • Provide coaching and mentoring to all Associates within their office, to ensure we truly understand our clients’ needs and deliver the right solution.
  • Develop a repeat and referral culture by providing a professional service, at all stages of the sales process.
  • Promote ‘Specialised Advisory Services’ to add value to the client experience.
  • Drive team motivation through effective communication and sales hustle.
  • Execute Marketing plans including, National programs, and Local Area Marketing and community engagement activities.
  • Ensure that the office and team members are always presented at the highest standard.

KEY PERFORMANCE MEASURES

  • Tax returns, volume, contribution margin in line with the office plan.
  • Net Promoter Score (NPS) target as defined.
  • Compliance with the ‘office review action’ plan.
  • Number of referrals to Special Advisory Services

Applications close at close of business on the 30 September 2021. For more information or to send your application please contact Angie Collins at acollins@hrblock.com.au